DOOR ACCESS CONTROL TROUBLESHOOTING

SCANNER BEEPS, BUT THE DOOR DOES NOT OPEN

• Check your DAC’s “Health” logs for ERROR messages or other unusual Result States
  (Setup > Door Access Control > Connected, Connection Issues, or Disconnected; and
  then select the “Filter Action” of “Validate User”)
• Unplug the scanner and plug it back in (try again after it re-initializes)
• Unplug the DAC and plug it back in (try again after it re-initializes)
• Note, it is recommended to use the DAC’s built in voice notifications to provide clear
  notice that the door is open or will not open, instead of relying on the scanner beep.

SCANNER DOES NOT BEEP

• Validate the scanner is awake from sleep mode by making sure the area is well lit and
  moving objects in front of the scanner
• If the scanner will not wakeup from sleep:
  • Unplug the scanner and plug it back in (try again after it re-initializes)
  • Unplug the DAC and plug it back in (try again after it re-initializes)
• If this is an ongoing issue, then use the scanner settings from your scanners manual to
  prevent the scanner from entering sleep mode.

DAC SHOWS DISCONNECTED OR CONNECTION ISSUES IN RHINOFIT®

• Check for loose wires between the DAC, your router, and from your router to your cable
• Restart your internet router (unplug it, wait 10 seconds, and then plug it back in)
• If the issue persists, restart the DAC (unplug it and then plug it back in)
• If the issue persists, validate wired internet is functional in your facility by accessing it
  via a computer connected to the same router; if the internet is not working then
  contact your Internet Service Provider, but if it is working contact customer support at
  [email protected]

DAC’S STATUS DISPLAY REPEATEDLY GOES FROM WHITE, TO CYAN, TO MAGENTA

• Follow the same troubleshooting procedure as “DAC Shows Disconnected or
  Connection Issues in RhinoFit®”

DOOR CLOSES BUT DOESN’T LOCK

• Check to make sure your DAC is set to “Fail-Secure” in RhinoFit® (Setup > Door Access
  Control > “Pencil” Edit Button, and then set “Failure Behavior” to “Secure”)
• Check to make sure the door pulls itself closed and that nothing is blocking the door
  from closing fully
  • Remove any debris or other blockages from between the door and its frame
  • This is likely a mechanical issue that may require professional assistance

DOOR CLOSES AND REMAINS LOCKED

• Check to make sure the DAC is powered and has internet
• Check for loose connections between the DAC and the door strike
• Check that the door strike wires are plugged into their respectively polarized holes
• Check that the door strike is rated for 12V and is not inadvertently a 24V system

• Check to make sure your DAC is set to “Fail-Safe” in RhinoFit® (Setup > Door Access
  Control > “Pencil” Edit Button, and then set “Failure Behavior” to “Safe”)
• Check to make sure the door pulls itself closed and that nothing is blocking the door
  from closing fully
  • Remove any debris or other blockages from between the door and its frame
• This may be a mechanical issue that requires professional assistanceCheck to make sure the DAC is powered and has internetCheck for loose connections between the DAC and the electromagnetic lock
• Check that the electromagnetic lock wires are plugged into their respectively
  polarized holes
• Check that the electromagnetic lock is a 12V system